Category Archives: Wordpress

Live Chat is everywhere you look around today. While the social media sites have completely utilized its power, there are many large brands who have also integrated this technology into their websites. Live chat allows the users to interact with the customer service professionals directly, in real time. The customers out there, today, are chatting away using their smartphones and computers all the while. So, they are in the habit of getting quick replies for their queries and problems. The live chat accommodates just this. When compared with traditional online communication modes such as email, phone calls and instant messenger services, the live chat is much easy to use. This is why your website definitely needs to integrate the live chat feature. And by including this feature you will get a list of great business benefits such as:

Customer Service Expenses are reduced

Phone support services can prove very costly for businesses, given the toll charges and per hour costs for professionals. Live chat even costs less than setting up for quality email support. A Forrester research found that live chat customer service is 17-30% cheaper than phone support. This is primarily because a live chat agents can tackle multiple customers at the same time.

Positive Impact on Sales

Many studies have proved that implementation of live chat feature inevitably leads to an increase in sales. A research by American Marketing Association proves that live chat feature at a website leads to at least 20% increase in conversion rates and an increase in ROI by 300%! The same study also proves that customers are thrice more likely to make a purchase when there is live chat facility at a website.

Increase in Customer Loyalty

Modern day customers really appreciate brands giving them access to live chat. A research by eDigital Customer Service Benchmark found that live chat catered highest customer satisfaction levels (at 73%), when compared to email support (at 61%) and phone support (at 44%). These numbers are significant enough to show why customers return back to perform business with websites having live chat. A consumer research study by Oracle, found that 90% of customers are happy to do repeat business with websites having the Live Chat feature.

Grow business by catering customer convenience

Everyone knows that the quality of products or services is the biggest benchmark for a successful business. But customer service is the second most important criteria. Live chat provides the customers instant access to the support staff and sales team. When the customers can quickly get in touch with relevant people to ask questions and seek clarifications, they stay open minded to spend more. An Econsultancy report shows that 51% of customers love the live chat as it allows them to multi-task while shopping, while another 21% like it because it allows them to shop while working. So, the live chat feature promotes customer convenience.

Gain a Competitive Business Advantage

So, what type of competitive advantage are we talking about here? A report by TELUS International found that only 9% (of 1000 websites) use real time chat services at their website. So, that means most of your competitors have still not invested in this technology. Now that gives you a great early mover advantage over competitors.

Use Keyline’s web development services to build a feature packed website for your business.

A survey by ASSOCHAM-Resurgent India predicts that the count of online purchasers will cross 100 million threshold by the end of this year. And if we talk about the next year, the study further predicts that there will be 65% increase in online transactions in 2018. Are these not enough indicators to make you think about having an efficient e-commerce store for yourself? So, you have the products, the business plan but have you thought about the e-commerce website development plan? In most instances, business owners become over reliant on the developers and designers to come up with a great plan and later the concept. So, here are some essentials that help you create an efficient website for your business.

Set Website Goals

Planning for the e-commerce website needs some research and decision making on your part. You have to go through your product offerings and understand your ideal customer base. You have to also understand the specific requirements (which your website will fulfill) for the identified customer base. Next, you should identify your business scope – do you want to provide information or serve as a seller? Once all these important aspects are clear, you can march ahead with the development and design process.

Content Structure

Content always remains as a backbone of the e-commerce stores. You have to evoke interest among the target customers with plenty of interesting information and leave some incentives for them to return back. Customers should be able to contact your business without too many clicks. Once the site is operational always aim at keeping the content fresh and updated. This will make people choose your website over others.

Website Framework

As a business owner you are in the best position to decide on the number of pages your website will have. You should also plan for the tabs, menus, sub-menus and inner pages. These will help you shorten the planning process involved before web development begins and quicken the execution work. In business every minute counts, and by planning it out you save a lot of time before the go-live.

Design Essentials

There are some basics which should be followed during the designing phase. First of all the website design should be simple, consistent and readable. Light backgrounds with easy fonts are a good way to achieve this. Too many colors and elements are not needed while designing e-commerce website. Even if the website is meant for teens, it should not get too funky!

Easy Navigation

Navigation should be a breeze for the visitors. They should not have to click two or three links to reach an important area of the website. There should be no dead ends while navigating through the website. The tabs and menus should be organized keeping in mind the browsing psychology of the end users.

Another important aspect of e-commerce website development is to partner with only an experienced third party service provider. Keyline has years of experience in developing and designing e-commerce websites.

Survey statistics suggest that more and more companies dealing with manufacturing of goods are using the ERP software to streamline their business process. In fact statistics suggest an overwhelming increase in adoption rates from 18% to 32% in the last few years. Organizing things in a manufacturing company can be a nightmare. The multi-location and multi-department structure of such organizations makes them very hard to manage. Thank god, there was the ERP software! The software includes Logistics management, inventory management, production planning, production monitoring among other features. But there are many more reasons why a growing number of organizations from the manufacturing niche are choosing to run their business, the ERP way!

Platform for Inter-departmental information sharing

Manufacturing firms have multiple departments such as Finance & accounting, planning & control, manufacturing operations, human resource allocation, marketing and sales, purchase & vendor management, quality control, distribution, plant maintenance, etc. For the organization to run smoothly, it is imperative that all the departments are integrated into a whole. ERP software does this job remarkably well. It helps in getting real time data from all the departments at a single place. It helps the organizations overcome the horrors of having specific systems for each of the departments. The software allows all the departments to work in tandem with each other.

Enhancing and Streamlining Processes

Like all organizations, the manufacturing businesses are setup with a goal for business growth. But shifting from one software to the other, when there are new additions and alterations in the company structure is not ideal. ERP software has ended this discomfort for the business owners. The software is easily scalable and causes minimum operational disruptions while being scaled up. Though there are some basic controls in the inherent software, new modules can always be added to the system depending on the needs.

Easy decision making with real time data

The “one organization, one software” policy which ERP brings to the table comes especially to the fore when there is an important business decision about to be taken. As all the details, reports, and other relevant data coming from different departments and locations are accumulated in a single database, it can be easily analyzed and many projections can be drawn out of it. With all the key statistics stacked at a single place, business administrators can get loads of valuable insights helping them take better business decisions.

Better Customer Management

As the software is used by multiple departments, so all the customer feedback, complains and suggestions can also be seen and analyzed using this software. Availability of key customer data helps businesses address the customer issues better and quicker. This would improve the organization’s image significantly in front of their end customers.

ERP software brings in a world of benefits for the business owners. If you want a robust management solution for your manufacturing business then try Keyline’s ERP & CRM service.

Today, business operations are getting more complex and proliferated than they ever were. Businesses are no longer restricted to a single venue and people playing a single role. To accommodate this culture, businesses need a robust back-end to power their websites. WordPress is the apt solution for multi-authored websites. It gives you the capability to assign roles as well as capabilities to different user profiles. The users can enjoy all the features no matter where they are located. Depending on the specific needs of the organizations, WordPress helps in managing the editorial flow, adding author profiles and improving the content organization. And to make a short work of all these tasks, there are some great WordPress plugins.

• User Submitted Posts: If you want anyone coming to the website to be able to post content, then this is the plugin to opt for. User Submitted Posts allows the visitors to post any content with the help of a form displayed at the front end. You have to add a Shortcode to any page, post or widget and the form will appear appropriately. You can set controls whereby the content can be automatically posted or it can be saved in the draft for you to look through and edit.

• Edit Author Slug: The plugin removes some of the annoying aspects with multi-author websites. WordPress by default will create a Permalink for any author (such as http://www.yoursite.com/author/username/), but with the help of Edit Author Slug you can customize this Permalink (such as http://www.yoursite.com/staff/sam-lewis/). You can even change the Permalinks based on the user’s role.

• Editorial Calendar: This is one of the most popular plugins and there are good reasons for that too. It can help the editorial team in scheduling the upcoming posts by displaying them in the form of a handy calendar. The calendar comes with drag-and-drop feature, where you can switch posts, edit them and do other tasks from a single screen.

• Post Status Notifications: One of the leading issues with multi-author sites is that the main administrators have to log in to the Dashboard to see if any other author has added a new draft. The Post Status Notifications addresses this situation. It sends out email notifications to the administrators whenever there is a new draft added. Authors, on the other hand, can also be informed when their post is published.

• Content Progress: The plugin provides an easy way to track the progress of a post. Any content goes through many stages – from writing, editing to publication. The Content Progress plugin allows flagging posts as per their progress level such as “Needs Scheduling” or “Add Media”. It can also detect empty posts. There is even a provision to post comments and feedback to a certain post.

So, have fun using these plugins to make an easy work of managing multi-authored websites.

No matter which business niche you belong to, the competition for business is bound to be intense in the online world. There are many things that sway purchase decisions towards your company. But to achieve that you have understood the psychology of the users and the elements in your website that instigate them to do business with you. If your website’s elements appease the psychology of the users, it will have a positive impact on the conversion rates. So, here are some tips that help you design and develop a website as per the needs of the users.

• Add Special Elements in Key Areas: You have to decide, which are areas of the website you want to draw the visitors attention towards at first glance. Such areas should be highlighted with separate design elements or characters. You do not want the visitor’s attention to wander here and there, often overlooking the essential highlights of the website.

• Use the Color Contrast: Believe it or not, wise exploitation of the color palette helps you retain the attention of the visitors. With contrasting colors and certain jump off elements, the call to action and unique value proposition content can be highlighted significantly.

• Imaginative use of White Spaces: Many web designers, view web space as precious and do not want to waste any. But while you are striving to do so, you are also overburdening the visitors with information. White spaces are important elements of modern day web designing; they not only make sure that web page loads faster but also assure that the visitors have breathing spaces between all the important elements and content present at the website.

• Plan for achieving consistency: Well, you have a lot to showcase to the visitors. You have the marketing messages, customer service, advertising and a host lot of other activities to take care. But, best websites find a way to blend all this information together. What that assures is: the customer gets consistent and hassles-free user experience.

• Create the recall with Pictures: Modern day website landing pages are all about creating the desired impression with the use of high-quality images. Pictures often stick in the minds of the visitors, while the content might be forgotten. If you can convey certain highlights of your business with unique and attractive images, it will significantly boost your conversion rates.

• Utilize the seeing it first Psychology: Often web surfers like to go through the top options in elaborate listing menus. This is where you need to plan. Place your most attractive services and products top of the tree, so that they become most viewed enhancing your sales scopes. Also, the content inside each of the pages should have an attractive heading which captures the attention of visitors and urges them to go through.

• Showcase your Social side: The visitors who come to your website are social creatures; they want to read about experiences of other people before making a final decision. This is why you should showcase your testimonials and customer reviews on the landing page. Apart from that, you should also allow the visitors to view your social media profiles and learn about your customers’ engagements.

• Highlight a Freebie: This old principle is as much attractive today as it was in the past. People like freebies, so whether it is a discount deal, limited time offer, free stuff or a sneak peek into the next product, use a prominent part of the landing page to showcase these. It will do greater good in the long term!

If you can use these psychological ploys, business will surely flow in!